Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with Divara. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • The item must be unused, unworn, and in its original packaging.

  • Any tags and accessories must still be attached (where applicable).

  • You must provide your receipt or proof of purchase.

To start a return, please contact us at divara.co.za@gmail.com.

Please note: Returns must be approved before being sent back. Items returned without first contacting us will not be accepted.

Return Shipping Costs

Unless the return is due to an incorrect, defective, or damaged item supplied by Divara, customers are responsible for the cost of returning their item.

We recommend using a tracked shipping service, as Divara cannot be responsible for returns that are lost during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order is damaged, defective, or you receive the wrong item, please contact us within 48 hours of receiving your order by emailing divara.co.za@gmail.com.

To help us resolve your claim quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

If the claim is approved, we will replace the item at no additional cost.

Lost Parcels

If your parcel is confirmed by the courier to have been lost during transit, Divara will replace your order free of charge.

Order Cancellations

Orders are processed within 2–3 business days.

Once your order has entered the processing stage, it cannot be cancelled.

If you no longer want the product after receiving it, you may request a return in accordance with this policy.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your eligible product. Once your return has been approved and processed, you may place a new order through our website.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, worn, or damaged after delivery.

  • Items returned without their original packaging.

  • Gift cards.

  • Sale or clearance items (unless required by applicable consumer law).

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at divara.co.za@gmail.com.

Original shipping fees (where applicable) are non-refundable unless the return is due to an error on our part.

Need Help?

If you have any questions about returns, refunds, or your order, please contact us:

Email: divara.co.za@gmail.com

Phone / WhatsApp: +27 71 651 4345

Our team will be happy to assist you during normal business hours.