Shipping policy

Shipping Policy

Last Updated: November 2026

At Divara, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Shipping Locations

We currently ship to all locations within South Africa.

Please note that delivery times may vary depending on your location. Customers in major cities and metropolitan areas will generally receive their orders sooner than those in rural or remote locations.

Order Processing

  • Orders are processed within 2–3 business days after payment has been confirmed.

  • Orders are processed Monday to Friday only, excluding public holidays.

  • Once your order has entered the processing stage, it cannot be cancelled.

During periods of high demand, promotions, or seasonal peaks, processing times may be slightly longer.

Delivery Time

Once your order has been dispatched, estimated delivery is:

7 business days

Please note that delivery times are estimates only and may occasionally extend to 10 business days or slightly longer due to courier delays, high order volumes, weather conditions, or other circumstances beyond our control. Should significant delays occur, we will keep you informed.

Shipping Options

  • Standard Shipping – FREE to all locations in South Africa

  • Shipping Protection – R24.95 (optional, added in your cart)

Shipping Protection provides additional coverage for your shipment during transit.

Order Tracking

Once your order has been processed and dispatched, you will receive:

  • A tracking number via WhatsApp or email, and

  • Regular order updates throughout the shipping process.

You can use your tracking number to monitor your shipment directly through our website.

Courier Partner

All orders are shipped using our trusted logistics partner:

Buffalo Logistics

Lost Packages

If your package is confirmed as lost during transit, Divara will replace your order free of charge and arrange a new shipment at no additional cost to you.

Damaged or Faulty Orders

If your order arrives damaged or has a manufacturing fault, please contact us within 30 days of delivery (the sooner the better), with your order number and clear photos of the item and packaging.

If we need the damaged or faulty item back for inspection, the customer is responsible for the cost of returning it.

Once the damage or fault has been verified, Divara will pay to replace it. We cover the replacement item and its delivery to you.

Delivery Delays

While we strive to meet all estimated delivery times, unforeseen delays can occasionally occur.

These may include:

  • High seasonal demand

  • Courier delays

  • Severe weather

  • Public holidays

  • Remote delivery locations

If your order experiences a significant delay, we will notify you and keep you updated on its progress.

Questions?

If you have any questions regarding your order or shipping, we're here to help.

Email: Divara.co.za@gmail.com

Phone / WhatsApp: +27 71 651 4345

Our customer support team will respond as quickly as possible during normal business hours.